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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A popup will open. It includes in-depth info about all the actions that you can carry out on that particular page. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide assortment of how-to videos demonstrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive FAQ database, which covers questions asked by real people and offers practical solutions. We constantly "revamp" our FAQ section with new entries in an attempt to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our great team of tech support engineers available 24/7 and ready to help you with any issue. Each support ticket you send will be responded to within 60 minutes (the average support ticket response time is only twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 232005

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com